Who Do I See About…?

A group of hands raised in the air asking questions

Do you need some assistance with an NC State OR-related issue but are unsure who to ask? Below is a service directory of many daily tasks performed in the program and who is responsible for completing them. If you don’t find your answer, you can send us your question via e-mail.

Procedure	Solution
Access to building, classroom and labs equipped with access card readers	Complete the Building/Lab Keycard Access Request Form. If you are still having issues, please contact the ISE undergraduate services coordinator.
Administrative office staff management	For special requests or personnel problems, contact Linda Smith.
Building security, problems with lighting, air conditioning, minor, non-minor issues, etc.	Contact the NC State Facilities Department at 919.515.2991. If you are still having issues, please contact Linda Smith.
Classroom A/V support	For Fitts-Woolard Hall 4th floor classrooms Complete the Report PC/IT Issue Form. If you are still having issues, please contact the ISE Service Desk. For Fitts-Woolard Hall 2nd floor classrooms For A/V issues, contact the ClassTech. For facility issues, contact the University Classroom Hotline at 919.515.1555.
Computer software and hardware support	Complete a form for your specific issue on the IT and Computer Issues web page. If you are still having issues, please contact ISE Service Desk.
Conference room A/V support	Complete the Report PC/IT Issue Form. If you are still having issues, please contact the ISE Service Desk.
Conference room scheduling	For ISE, OR, IMSEI and MEM faculty, staff and students, you can reserve a Fitts-Woolard Hall conference room by going to your room reservation page. Click on the OR Room Reservation Page, and following the "Making a Reservation is Easy" instructions further down the page. If you do not have access to your room reservation page, contact Karen Welton or Bailey Ulm for help with rooms 4301, 4280, 3301 or 3280. If you do not have access to your room reservation page, contact Mabel Yancy for help with all rooms except 4301, 4280, 3301 or 3280.
Course scheduling	Go to the Schedule and Classes FAQ. If you are still having issues, please contact Linda Smith.
Current student issues like requesting exams, graduation process, processing forms, leaves-of-absence and assistantship pay	Contact Linda Smith.
Program director's calendar	Contact Linda Smith.
Effort reports (TEARS)	Contact Linda Smith.
Faculty Start Up Funds	Contact Linda Smith.
Faculty Time and Effort	Contact Linda Smith.
Fax sending/receiving	A fax machine is located in the OR mailroom (4143 FWH). If you do not have access to the mailroom, contact Linda Smith.
Fed Ex/special delivery sending/receiving	Contact Linda Smith.
Final grade reports	Contact Linda Smith.
Forms for summer pay	For faculty members and students, please contact Linda Smith. For all others, please contact Christina Pucci.
Foundation/Discretionary Funds	Contact Linda Smith.
Grade change forms	Grade Change Forms can be completed through Mypack Portal (SIS). If you still need assistance, contact Linda Smith.
Student advising	You should contact Maria Mayorga.
Sudent room assignments (after cleared with appropriate faculty)	After you have been cleared by an appropriate faculty member, contact Linda Smith.
Immigration matters	Contact the Office of International Services (OIS). For international employment issues, contact NC State Human Resources Department (HR).
IMSEI Program	Contact Bill Irwin.
Leave records	Contact Linda Smith.
Master of Engineering Management Program	Many of your questions can be answered in the MEM FAQ. If you still need assistance, contact Brandon McConnell or Julie Ivy.
Office and teaching supply purchases	Contact Linda Smith.
Payroll for bi-weekly	Contact Linda Smith.
Photocopying	A full-service copier is located in the OR mailroom (4143 FWH). If you do not have access to the mailroom, contact Linda Smith.
Purchases of $5,000 or more	All purchases should have a corresponding Purchase Request Form. If you still need assistance, contact Linda Smith.
Purchases under $5,000	All purchases should have a corresponding Purchase Request Form. If you still need assistance, contact Linda Smith.
Recruitment	Contact Linda Smith.
Research Administration and Contracts and Grants	For pre- and post-award, contact Linda Smith.
Research Development - Funding Opportunities	For pre- and post-award, contact Linda Smith.
State Appropriated Funds including start-up, return of release time, and other special funding	Contact Linda Smith.
Supervise and train student assistants	Contact Linda Smith.
Teaching assistantships	Contact The Grad School.
Teaching assistantships/Research Assistantships (hiring process)	Contact Linda Smith.
Textbook ordering Orders are due in the bookstore: Spring Semester - October 15 Summer Sessions - March 15 Fall Semester - April 15	Contact Linda Smith.
Travel authorizations	Complete the Travel Authorization Form as soon as you decide to go. If you are still having issues, please contact Linda Smith.
Travel reimbursements	Complete the Travel Reimbursement Form within 30 days of your trip. If you are still having issues, please contact Linda Smith.
Typing, word-processing	Contact Linda Smith.